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Cancellation and Refund Policy

Last updated: October 2026

When a booking is confirmed

Your booking is confirmed only after your payment is received and we have verified that the slot is available.

If we cannot offer your slot

If the slot you chose is not available, we will offer you another time or refund the amount you paid.

Cancelling or rescheduling

If your plans change, please contact us as early as you can, before your session starts. We look at each request individually and will tell you if a refund or a new time is possible.

How refunds are paid

Approved refunds are sent back to the original payment method through Razorpay. The time it takes to show in your account depends on your bank or payment provider.

Questions about this page? Visit our contact page.

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© ZERO Gaming Cafe. Bookings are confirmed only after payment and availability are verified.